Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.


The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.


If you wish to return Products which are not opened or damaged, please contact us on: info@shop.crucial-drinks.com or phone us on +44 (0)1290 430 236. You must request a refund or replacement within 14 days of receipt of your bottle(s). 

Any returned products must be returned to us in good condition, with all packaging intact. All refunds will be arranged within 7 days of our acceptance and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. At our sole discretion we will deduct from the refunded amount the costs of the original transaction which include credit card fees and our actual shipping costs (typically much more than our published rates). When free shipping was utilized, our cost of the outward shipping will be subtracted from the refunded amount.

Any returns should be mailed to the following address:

Crucial Drinks
The Great Steward of Scotland’s Dumfries House
near Cumnock
Ayrshire KA18 2NJ

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